Refund policy

Returns

Because our products are food items, we cannot accept returns once a jar has left our facility — even if unopened. This is for health, safety, and quality control reasons.

All sales are considered final unless there is an issue with your order.

 

Damaged or Defective Items

If your honey arrives damaged, leaking, or broken, we will replace it at no cost to you.

Please email us within 7 days of delivery with:

• Your order number

• A photo of the damaged item and packaging

We will quickly send out a replacement jar or product.

 

Missing or Incorrect Items

If something is missing from your order or you received the wrong item, contact us within 7 days and we will correct it immediately.

Refunds

Refunds are only issued if:

• The wrong item was sent

• The product arrived damaged and you prefer a refund instead of a replacement

• There was an error on our end

Once approved, refunds are processed back to your original payment method.

Please allow 3–5 business days for it to reflect on your account.

Lost Packages

If your package shows as delivered but you didn’t receive it, please:

1. Check with neighbors, household members, or front desk

2. Wait 24 hours — carriers sometimes scan early

3. Contact us so we can assist with a carrier investigation

If the carrier confirms it was lost, we will resend your order.

Order Cancellations

Orders can only be cancelled before they are shipped.

Once a shipping label is created and the order is packed, we may not be able to stop shipment.

 

How to Contact Us

For any order issues, email us at:

📧 contact@arizonalocalrawhoney.com 

Include your order number for faster support.